If you've never booked a mobile repair before, it's natural to wonder how it works. No workshop, no drop-off — just Paul turning up at your door with the tools to fix your machine on the spot. Here's exactly what happens from start to finish.
Booking Your Visit
Getting booked in is simple. Call Paul on 07342 239878 or send a WhatsApp message. Tell him what machine you've got (make, model if you know it), what's wrong, and where you're based. He'll give you a rough idea of what it might be and book a convenient time to come out.
> Tip: A quick photo or video of the fault sent over WhatsApp helps Paul diagnose the issue before he arrives — and means he's more likely to bring the right parts first time.
What Paul Brings
Paul's van is a mobile workshop. He carries a comprehensive set of tools, diagnostic equipment, and the most commonly needed parts and consumables:
- Spark plugs, air filters, and fuel filters for popular makes
- Pull-cord assemblies and recoil springs
- Drive belts and cables
- Blades and blade bolts
- Carburettor repair kits and cleaning equipment
- Fresh engine oil, fuel stabiliser, and lubricants
- Electrical testing equipment
He can't carry every part for every machine, but he stocks the items that cover the majority of common faults.
The On-Site Diagnosis
When Paul arrives, he'll have a proper look at the machine. This means running it (if it starts), checking for obvious faults, and working through a logical diagnosis. He'll explain what he finds in plain English — no jargon, no guesswork.
Once he knows what's wrong, he'll quote the repair before doing any work. If you're happy with the price, he cracks on. If not, you only pay the callout fee for the diagnosis.
First-Fix Rate
Paul fixes the majority of machines on the first visit. Common faults like spark plug failures, blocked carburettors, snapped pull cords, and blade issues are usually sorted on the spot. But he's honest — not every job can be done at your door. If it needs a part that's not on the van, or requires specialist workshop equipment, he'll tell you straight and arrange the next step.
What If Parts Need Ordering?
If a specific part is needed, Paul will order it and arrange a return visit once it arrives. He'll let you know the expected timescale and cost. No work is done until you've agreed to the quote.
How Long Does a Visit Take?
Most visits last between 30 and 90 minutes depending on the fault. A spark plug and service takes less time than stripping down a carburettor. Paul will give you a rough idea when you book so you know what to expect.
Payment
Paul takes payment on completion. Cash and bank transfer are both accepted. Business customers can arrange invoicing.
Preparing for the Visit
A little preparation makes the visit quicker and smoother:
- Make the machine accessible — don't leave it buried behind bikes and boxes in the shed
- Clear a workspace — Paul needs room to work around the machine
- Know the symptoms — when did it start? Does it happen every time? Any unusual noises or smells?
- Have the make and model ready — it's usually on a sticker or plate on the machine
- Provide a power point if possible — useful for testing electrical start machines and running diagnostic tools
Ready to book a mobile repair? Call 07342 239878 or WhatsApp Paul with your details.
